FAQs – OUTFITLIFT
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FAQs

FAQs

WHAT CURRENCY ARE YOUR PRICES IN?

All prices listed are in USD

 

WHAT METHOD OF SHIPMENT IS USED?

We are fulfilling all of the orders within 48h with DHL EXPRESS

Delivery time-frames are as follows:
  • USA: 3-7 working days
  • United Kingdom: 3-7 working days
  • Rest of Europe: 3-7 working days
  • Rest of World: 5-10 working days

*Please note we cannot take responsibility for items delayed by holidays.

CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS

We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.

WHEN DO YOU SHIP OUT ORDERS?

Products are hand over to DHL Express within 1-3 business days. Exceptionally, the processing time for some products may take up to 5 working days.

IS SHIPPING FREE FOR CUSTOMER?

Yes, shipping is free for all products weighing less than 2 KG. The term free means we do not charge our customers, but the shipping fee is paid by us in appreciation of your support.


However, starting 1st July 2021, we will not provide free express delivery for EU customers due to high Cargo costs and taxes. Customers from USA, Canada and other than the EU countries still can get free express delivery using DHL or TNT.

 

WHICH SHIPPING COMPANIES DO YOU WORK WITH?

We work with DHL Express, TNT Express and PTS Worldwide Express

 

CAN I TRACK THE DELIVERY OF MY ORDER?

Yes, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way within 24-48 hours.

If no feedback, you can request your tracking information by emailing support@outfitlift.com for assistant.

 

WHAT IF I AM NOT HAPPY WITH THE PRODUCTS AFTER I HAVE RECEIVED THEM? RETURNS?

We offer full refunds for returned items within 30 days of receipt. Simply email returns@outfitlift.com and we will help you from there.

All returned orders must be sent back in a plastic package, not a box. This makes the return process smoother with the shipping companies and ensures that you will receive your refund/exchange in a timely manner.

You will be responsible for paying for your own shipping costs for returning your item. This includes the cost for the shipping label for original payment refunds. Shipping costs are non-refundable.

For our full return/exchange policy, visit outfitlift.com/pages/return-policy

MY ORDER IS TAKING LONGER THAN THE ESTIMATED TIME. WHY IS THAT?

There can sometimes be delays in order time due to customs clearance, logistics hold-ups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient and refer to the tracking provided for any updates.

IS MY PAYMENT SECURED?

Your payment will be 100% secure. We only accept payments through major companies:

Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal

Our website is secured by SSL Encryption. All your information is safe and will NOT be shared with any 3rd party.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed. Once the item has been processed, we are not able to make any changes or cancellations to your order. Please note that it is your responsibility to use the correct address. We do not offer refunds for incorrect address on the customer side.

HAVE A QUESTION?

Email us at info@outfitlift.com

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