WHAT CURRENCY ARE YOUR PRICES IN?
All prices listed are in USD.
WHAT METHOD OF SHIPMENT IS USED?
We are fulfilling all of the orders within 48h with DHL EXPRESS
- USA: 3-7 working days
- United Kingdom: 3-7 working days
- Rest of Europe: 3-7 working days
- Rest of World: 5-10 working days
*Please note we cannot take responsibility for items delayed by holidays.
CUSTOMS DUTIES AND TAXES INTERNATIONAL ORDERS
We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.
WHEN DO YOU SHIP OUT ORDERS?
Products are delivered to DHL Express within 1-3 business days. Exceptionally, the delivery time for some products may take up to 5 working days.
IS SHIPPING CHARGEABLE?
Shipping is free for all products weighing less than 2 KG. For other products, we charge the fee reflected by the shipping companies.
WHICH SHIPPING COMPANIES DO YOU WORK WITH?
We work with DHL Express and PTS Worldwide Express
CAN I TRACK THE DELIVERY OF MY ORDER?
Yes, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way within 24-48 hours.
If no feedback, you can request your tracking information by emailing firstname.lastname@example.org for assistant.
WHAT IF I AM NOT HAPPY WITH THE PRODUCTS AFTER I HAVE RECEIVED THEM? RETURNS?
We offer full refunds for returned items within 30 days of receipt. Simply email email@example.com and we will help you from there.
All returned orders must be sent back in a plastic package, not a box. This makes the return process smoother with the shipping companies and ensures that you will receive your refund/exchange in a timely manner.
You will be responsible for paying for your own shipping costs for returning your item. This includes the cost for the shipping label for original payment refunds. Shipping costs are non-refundable.
For our full return/exchange policy, visit outfitlift.com/pages/return-policy
MY ORDER IS TAKING LONGER THAN THE ESTIMATED TIME. WHY IS THAT?
There can sometimes be delays in order time due to customs clearance, logistics hold-ups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient and refer to the tracking provided for any updates.
IS MY PAYMENT SECURED?
Your payment will be 100% secure. We only accept payments through major companies:
Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal
Our website is secured by SSL Encryption. All your information is safe and will NOT be shared with any 3rd party.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed. Once the item has been processed, we are not able to make any changes or cancellations to your order. Please note that it is your responsibility to use the correct address. We do not offer refunds for incorrect address on the customer side.
HAVE A QUESTION?
Email us at firstname.lastname@example.org