Below FAQ are some common concerns of our clients before purchasing our products.
- Pre Sale Questions
Pre Sale Questions
All prices listed are in USD.
We are fulfilling all of the orders within 48h with DHL EXPRESS, FEDEX and UPS.
Delivery time-frames are as follows:
- USA: 3-7 working days
- United Kingdom: 3-7 working days
- Rest of Europe: 3-7 working days
- Rest of World: 5-10 working days
*Please note we cannot take responsibility for items delayed by holidays.
We will do our best to avoid and reduce the customs duties and taxes payable on all International orders. However, in the event that an international shipment attracts customs duties and taxes, the customer is required to pay all the Customs, Duties, and Taxes on the order.
Products are handed over to DHL Express, FEDEX and UPS within 1-3 business days. Exceptionally, the processing time for some products may take up to 5 working days.
Yes, shipping is free for all products. The term free means we do not charge our customers, but the shipping fee is paid by us in appreciation of your support.
We work with DHL Express(Default), FEDEX, TNT Express, and PTS Worldwide Express. We just entered partnership with UPS for most U.S shipping.
Yes, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way within 24-48 hours.
If you haven't received feedback, you can request your tracking information by emailing email@example.com for assistance.
We offer full refunds for returned items within 30 days of receipt. Simply email firstname.lastname@example.org and we will help you from there.
All returned orders must be sent back in a plastic package, not a box. This makes the return process smoother with the shipping companies and ensures that you will receive your refund/exchange in a timely manner. You will be responsible for paying for your own shipping costs for returning your item. This includes the cost of the shipping label for original payment refunds. Shipping costs are non-refundable. For our full return/exchange policy, visit return-policy.
There can sometimes be delays in order time due to customs clearance, logistics hold-ups, the holiday season, and other factors. Please understand that we cannot always control this. Occasionally, delays may occur due to these factors, so please remain patient and refer to the tracking information provided.
Your payment will be 100% secure. We only accept payments through the following companies: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal. Our website is secured with SSL encryption. No third parties will have access to your information.
Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be canceled the same day they are made or they will be processed. Once the item has been processed, we are not able to make any changes or cancellations to your order. Please note that it is your responsibility to use the correct address. We do not offer refunds for incorrect addresses on the customer's side.